Let me jog your memory. A few months back I wrote a blogpost ("Dear Icebreaker") regarding an Icebreaker shirt that I not only lost while mountain biking, but then found a year later. My post was a very nice letter to them explaining how much I loved my shirt and was stoked to find it, but that unfortunately, a year in the wilderness had taken it's toll on it and rendered it unwearable. At the end of my letter I asked if there was any way they could/would replace it for me.
Well, a few weeks back I was perusing the blog archives trying to gain some inspiration for a new post. In doing so I came across that post, and I realized I never heard back from Icebreaker about my shirt. Without really thinking about it I updated the AOS Facebook Fanpage status saying "sitting here this morning bummed that I haven't heard back from Icebreaker :(."
Me enjoying my new Icebreaker while writing this post!
Aparently, Icebreaker is also on Facebook and happens to follow your favorite outdoor store. Within a short while there was a nice comment on the status stating that I had forgotten to put my contact info and return shipping info on the letter. A few hours later I got a call from customer service here at the store, and they got a new shirt sent out to me that day.
I couldn't believe it! I mean, if it wasn't for Facebook I'd be sitting here without my nice new Icebreaker!
Also, I think it speaks to the quality of Icebreakers customer service and how well they stand behind their product! I just wanted to take the opportunity to acknowledge how awesome Icebreaker is as a company and to say thank you for replacing my shirt!
yay icebreaker!!! they rock! Not only do they stand behind their product but their customer service as you have shown here is amazing :) two thumbs up
ReplyDelete<3 Gretchen