Let me jog your memory. A few months back I wrote a blogpost ("Dear Icebreaker") regarding an Icebreaker shirt that I not only lost while mountain biking, but then found a year later. My post was a very nice letter to them explaining how much I loved my shirt and was stoked to find it, but that unfortunately, a year in the wilderness had taken it's toll on it and rendered it unwearable. At the end of my letter I asked if there was any way they could/would replace it for me.
Well, a few weeks back I was perusing the blog archives trying to gain some inspiration for a new post. In doing so I came across that post, and I realized I never heard back from Icebreaker about my shirt. Without really thinking about it I updated the AOS Facebook Fanpage status saying "sitting here this morning bummed that I haven't heard back from Icebreaker :(."
Me enjoying my new Icebreaker while writing this post!
Aparently, Icebreaker is also on Facebook and happens to follow your favorite outdoor store. Within a short while there was a nice comment on the status stating that I had forgotten to put my contact info and return shipping info on the letter. A few hours later I got a call from customer service here at the store, and they got a new shirt sent out to me that day.
I couldn't believe it! I mean, if it wasn't for Facebook I'd be sitting here without my nice new Icebreaker!
Also, I think it speaks to the quality of Icebreakers customer service and how well they stand behind their product! I just wanted to take the opportunity to acknowledge how awesome Icebreaker is as a company and to say thank you for replacing my shirt!
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